Returns Policy

At autopartstools.com, we strive to ensure your complete satisfaction with every purchase. This Returns & Refunds Policy outlines the terms and procedures for order cancellations, returns, exchanges, and refunds for products purchased through our website. By placing an order, you agree to the terms outlined below.

1. Order Cancellation

• Before Shipment: You may cancel your order at no cost if it has not yet entered processing or shipping. To cancel, contact our support team immediately at [email protected] with your order number.
• After Shipment: Once your order has been dispatched, cancellation is no longer available. Please follow our return process outlined in Section 4 for eligible items.

2. Damaged, Defective, or Incorrect Items

We inspect all orders prior to shipping; however, if you receive a damaged, defective, or incorrect item, we will resolve the issue promptly.

1. Notify Us Within 48 Hours: Contact [email protected] with your order number, a detailed description of the issue, and clear photos of the item, packaging, and shipping label.
2. Review & Resolution: Our team will review your claim within 2–3 business days. If verified, we will offer a full refund (including shipping), free replacement, or repair at our discretion.
3. Return Instructions: We will provide a prepaid return label for items confirmed as damaged, defective, or incorrect.

3. Non-Quality Returns (Change of Mind)

You may request a return for non-defective items within 30 days of delivery, provided the item is:

• Unused, undamaged, and in its original, unopened packaging
• With all tags, labels, and accessories intact

Exclusions

The following items are not eligible for change-of-mind returns:

• Custom-made or personalized products
• Hygiene, perishable, or safety-sensitive goods
• Opened software, digital products, or consumables

4. Return Process

1. Initiate Request: Email [email protected] with your order number, item details, and reason for return.
2. Return Authorization: We will review eligibility and send a return authorization with shipping instructions within 48 hours.
3. Return Shipping:
   • Returns due to our error (damage, defect, wrong item): we cover return shipping
   • Change-of-mind returns: you are responsible for return shipping costs
4. Inspection & Processing: Once received and inspected, we will notify you of approval within 3 business days.

5. Refund Processing

• Timeline: Approved refunds are processed within 5–7 business days of receiving and inspecting the returned item.
• Payment Method: Refunds are issued to the original payment method (credit card, debit card, digital wallet, etc.).
• Bank Processing Time: Additional time may be required for your financial institution to post the refund to your account.

6. Refund Amounts

• Full Refund: Issued for damaged, defective, incorrect items, or orders canceled before shipment (includes all shipping charges).
• Change of Mind: Refund excludes original shipping charges; a 25% restocking fee may apply to opened or non-resalable items.
• Store Credit: May be offered as an alternative to a refund at our discretion.

7. Exchanges

To receive a replacement quickly:

1. Return the original item following our return process.
2. Place a new order for the desired item on our website.Exchanges for defective/incorrect items will include a prepaid label and no additional fees.

8. Non-Returnable Items

For safety and logistical reasons, the following items cannot be returned:

• Personalized, custom, or made-to-order products
• Opened beauty, health, or hygiene products
• Perishable goods
• Digital downloads, gift cards, and software

9. Customer Support

For questions or assistance with returns, cancellations, or refunds:

• Email: [email protected]
• We aim to respond to all inquiries within 24 business hours and are committed to resolving your concerns fairly and efficiently.

Thank you for choosing autopartstools.com. Your satisfaction is our top priority.

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