Return Merchandise Authorization
Due to the COVID-19 crisis, estimated shipping and handling times will have additional delays.
To return products with Ultimate Distributors LLC, we request that you fill out the following form truthfully and accurately. Once you have submitted the form, we will contact you through email regarding steps to take in returning your item. Generally speaking this will take between 1-5 business days to complete the process, and may require additional communications with you, if we have any additional questions.
Claims of shortages, damages or defective merchandise must be reported within 72 hours of receipt of order. No returns will be accepted without authorization.
No returned products will be accepted without an authorized RA number that you will put on the shipping label. Shipping charges on returned products are the responsibility of the customer. At Ultimate Distributors LLC discretion, a 20% restocking may be assessed to the returned order.
Any decision or request to have a third party arbitrator about disputed merchandise during or before requesting a return from us directly, such as paypal or bank regarding a dispute will be the final resolution. No additional refunds, replacements or returns under any circumstances will be issued beyond the arbitrators judgement regarding the dispute.
If you are not satisfied with your purchase, you may return most items within 14 days of the date of shipment. Items can be exchanged or given a refund for the amount of your merchandise in the order. All returned items must be in their original and include packing material, manuals and all accessories.
No Items will be returned for:
Product returned is incomplete or defaced.
You do not have original order number or receipt.
Returned items have different serial number from what was originally sent.
Items that are opened and not in original packaging.
Warranty cards are filled out.
Damaged Shipments: If your shipment arrives damaged: You may be required to notate the damage with the carrier’s delivery record in accordance with the carrier’s policy. In case of this, save the merchandise in the original box and packing it arrived in and notify Ultimate Distributors LLC immediately, through the rma form with details of the damage sustained.
Canceled Order Before Shipment Has Occurred: Ultimate Distributors LLC reserves the right to charge up to a 20% cancellation fee if the order has not been shipped, and you decide to cancel for any reason at or up to the date and time of shipment. This is to cover our costs associated with processing the order.
Return of Product: Contact Ultimate Distributors LLC within the 14 days of shipment for a Return Authorization Number before returning to Ultimate Distributors LLC. No returns of any type will be accepted without an RA number.
Shipping charges: Original shipping charges are not refundable. Shipping charges of returned product are the responsibility of the customer. Ultimate Distributors LLC will match the shipping method and pay for shipping charges on replacement or product exchange only.
Please note that returns are not accepted under any circumstances after 14 days from date of shipment. We cater to the wholesale industry, and our customer service in this regard reflects industry norms. A large percent of wholesalers simply will not accept returns at all, or have smaller return periods than ours.